Do I have to order online?

No, just as many orders are sent by post as are placed online. Information on ordering by post can be found at the bottom of the "Order Luscious Lips" page.

Are there any extra charges for post and packing?

No, there are no extra charges for post and packing or anything else.

What about availability?

We keep plenty of Luscious Lips in our warehouse, which means that orders can always be promptly despatched.

Is the packing discreet?

Yes, orders are despatched in plain white packaging.

Can I pay by telephone banking or internet banking?

Yes, you're welcome to pay this way. Just send us an e-mail with your name and address and what you would like to order. We will acknowledge your order by return and provide the necessary details for the bank transfer.

What about a general bank transfer?

Yes, exactly the same applies. Send us the details of your order and we will provide the necessary details for you to take to your bank to make the transfer.

Is any way of ordering better?

No, not as far as we are concerned. Place your order in whatever way is convenient for you.

If I order online is the server secure?

Yes, it's a secure server and is provided by Worldpay who are one of the biggest secure server providers in the world.

Do you take Solo cards?

Yes, we take Solo cards as well as Switch, Delta, Visa and Mastercard. Unfortunately it's not possible for Electron cards to be used online.

How will I know if my order's been accepted?

A message that your order has been accepted will be displayed on-screen along with an order reference number.

What happens if my payment is declined?

A message will be displayed that your payment has been declined. If this occurs you should contact your bank or credit card company to find out why they wouldn't accept the transaction.